Privacy policy

Privacy Policy

Effective Date: June 18, 2025

This Privacy Policy describes how Solstice Wick (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from solsticewick.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Shopping information including the items you view, put in your cart, or save into your account (like loyalty points, reviews, referrals, gift cards, or purchases).

  • Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage: We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties: We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information to fulfill your orders and perform our contract with you.

  • Online tracking technologies such as pixels, web beacons, and cookies when you interact with our advertisements.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send account notifications, manage your account, arrange shipping, and facilitate returns.

  • Marketing and Advertising: To send promotional communications by email or text message and to show you tailored advertisements for products or services.

  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

  • Communicating with You and Service Improvement: To provide customer support and improve our Services.

Cookies & Tracking

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site (including remembering your actions and preferences), run analytics, and better understand user interaction. We may also permit third parties to use Cookies on our Site to tailor advertising.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject them. Please note that removing or blocking Cookies can negatively impact your user experience. Our website recognizes the Global Privacy Control (GPC) signal to opt-out of certain data sharing. We do not currently recognize other “Do Not Track” signals.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment or legitimate business purposes. We have disclosed the following categories of personal information over the past 12 months:

We have "sold" and "shared" personal information over the preceding 12 months strictly for the purpose of engaging in advertising and marketing activities, as follows:

User Generated Content & Third-Party Links

If you choose to submit product reviews or user-generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

Our Site may provide links to websites operated by third parties. If you follow these links, you should review their respective privacy and security policies. We are not responsible for the privacy practices of third-party platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on whether we need the information to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

  • Access / Know: Request details about the personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Correct: Request that we correct inaccurate personal information.

  • Portability: Receive a copy of your personal information and request we transfer it to a third party.

  • Restriction / Withdrawal: Ask us to stop processing your data or withdraw your consent.

  • Appeal: Appeal our decision if we decline to process your request.

You will not be discriminated against for exercising any of these rights. To manage your communication preferences, you may use the "unsubscribe" link in our promotional emails at any time.

International Users & Complaints

Please note that we may transfer, store, and process your personal information outside the country you live in (including the United States). If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact Us

Should you have any questions about our privacy practices, or if you would like to exercise any of the rights available to you, please contact us at:

  • Email: info@solsticewick.com