Shipping policy

Shipping Policy

Thank you for shopping with Solstice Wick! Every candle and wax melt is hand-poured in small batches in our Tennessee studio. We take great care in packaging your eco-luxury goods so they arrive safely at your door.

Order Processing Times

All standard orders are processed and shipped within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: If you purchase a Pre-Order item (such as our special festival editions), your entire order will ship on the specific date listed on the product page.

Warm Weather Shipping (Summer Months)

Because our premium coconut apricot wax is designed for a clean, smooth burn, it naturally has a lower melt point. During the hot summer months, we may restrict our shipping days to Monday through Wednesday only. This ensures your candles and wax melts do not sit in a sweltering postal warehouse over the weekend and arrive to you in perfect condition.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location.

  • Once picked up by the carrier, standard domestic shipping typically takes 3 to 7 business days to arrive.

  • Please remember that delivery times are estimates provided by the carrier and are not guaranteed.

Local Pickup

We offer local pickup for specific community events, such as the Nashville Tomato Art Festival. If you select Local Pickup at checkout, your items will bypass shipping fees. Please refer to the specific pickup dates, times, and booth locations provided at checkout and on your order confirmation email.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the carrier's system.

Lost, Stolen, or Delayed Packages

Once your order is handed over to the shipping carrier, Solstice Wick is not responsible for shipping delays, lost packages, or packages marked as "Delivered" that cannot be located.

  • If your package is substantially delayed, please contact the shipping carrier directly with your tracking number.

  • If your items arrive damaged due to rough handling in transit, please save all packaging materials and refer to our Return & Refund Policy so we can make it right!

International Shipping

At this time, we primarily ship within the United States. If international shipping is available at checkout, please note that your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Solstice Wick is not responsible for these charges if they are applied and are your responsibility as the customer.

Contact Us

If you have any further questions about shipping, please don't hesitate to reach out to us at:

  • Email: info@solsticewick.com